What is ISO 21243:2018?

ISO 21243:2018 is an international standard for technical documentation. It provides guidelines and requirements for the preparation and presentation of technical documents, including user guides, instruction manuals, and product specifications. This standard aims to ensure that technical documentation is accurate, clear, and consistent, making it easier for users to understand and use products or services effectively.

The Purpose of ISO 21243:2018

The main purpose of ISO 21243:2018 is to promote good practices and documentation. By following this standard, technical writers can produce high-quality documents that meet the needs and expectations of their target audience.

This standard covers various aspects of document preparation, such as structure, content, language, and visual design. It emphasizes the importance of concise and user-friendly information, ensuring that technical documents are accessible to both experts and non-experts.

Key Requirements of ISO 21243:2018

ISO 21243:2018 specifies several key requirements for technical documentation. These include:

Clarity and Accuracy: Technical documents should provide clear and accurate information about the product or service. They should avoid ambiguity, jargon, and excessive technical details.

Structure and Organization: Documents should have a logical and organized structure, with headings, subheadings, and numbered sections, enabling users to navigate and find information easily.

Language and Terminology: The use of plain language and common terminology is recommended to enhance clarity and understanding. Technical terms should be defined and explained within the document.

Illustrations and Visuals: Visual aids, such as diagrams, charts, and photographs, can help to clarify complex concepts or procedures. These visuals should be clear, properly labeled, and accompanied by explanatory captions where necessary.

Usability Testing: ISO 21243:2018 emphasizes the importance of involving users in the testing and evaluation of technical documents. This ensures that any usability issues or confusing sections can be identified and rectified.

The Benefits of ISO 21243:2018 Compliance

Complying with ISO 21243:2018 brings several benefits to both the creators and users of technical documentation. For document creators, it provides a systematic approach to producing high-quality, user-friendly documents, which can enhance their reputation and customer satisfaction.

For document users, compliance with this standard means they can expect clear, accurate, and well-structured information that improves their understanding and ability to utilize products or services effectively. It also helps to reduce errors, improve safety, and minimize the need for additional support or assistance.

In conclusion, ISO 21243:2018 is an essential standard for anyone involved and documentation. By following its guidelines and requirements, organizations can ensure the production of clear, accurate, and user-friendly technical documents that meet international standards of quality.