What is ISO 19809:2016?

ISO 19809:2016 is a technical standard that provides guidelines and requirements for writing and organizing technical documentation. It helps ensure consistency, clarity, and usability in technical communication. Whether you are a technical writer or a company looking to improve your technical documentation, understanding ISO 19809:2016 can greatly benefit you.

The Benefits of ISO 19809:2016

One of the primary benefits of ISO 19809:2016 is its focus on user-centered design. The standard emphasizes understanding the needs and expectations of the end-user and tailoring the documentation accordingly. By following this standard, technical writers can create documentation that is more intuitive and easier to use.

ISO 19809:2016 also promotes consistency in terminology and formatting. This ensures that users can easily navigate different documents within the same organization without confusion. Consistency also improves readability by reducing cognitive load and facilitating information retrieval.

Implementing ISO 19809:2016

To implement ISO 19809:2016 effectively, it is crucial to consider the entire documentation process. This includes planning, writing, editing, reviewing, and publishing. Let's take a closer look at each of these stages:

1. Planning

In the planning stage, technical writers should identify the target audience, their specific needs, and the purpose of the documentation. This information serves as a foundation for creating content that is relevant and meaningful.

2. Writing

When writing technical documentation, it's important to use clear and concise language. Avoid jargon and acronyms that may confuse the readers. Use headings, subheadings, bullet points, and numbered lists to structure the information in an organized manner.

3. Editing and Reviewing

An essential step in implementing ISO 19809:2016 is to have a thorough editing and reviewing process. This ensures that the documentation follows the standard guidelines, is free of errors and inconsistencies, and meets the needs of the end-users.

4. Publishing

When publishing technical documentation, consider the format and medium that best suits the target audience. This may include online platforms, printed materials, or interactive guides. Ensure easy accessibility and provide additional support options, such as FAQs or user forums.

Conclusion

ISO 19809:2016 plays a significant role in improving the quality and usability of technical documentation. By following its guidelines, technical writers can enhance user experience, increase efficiency, and reduce misunderstandings. Implementing ISO 19809:2016 requires a holistic approach throughout the entire documentation process, from planning to publishing. If you aim to create user-centric and effective technical documentation, incorporating ISO 19809:2016 is a wise decision.