What is ISO-IEC 19777-2:2017?

ISO-IEC 19777-2:2017 is a technical standard that provides guidelines for the design and development of software documentation. It outlines the principles, methods, and requirements for creating easy-to-understand technical articles, user manuals, and other forms of software documentation.

The Importance of Clear and Understandable Technical Writing

Clear and understandable technical writing is crucial for effective communication in various industries. Whether it is explaining how to use a software application or documenting complex technical concepts, well-written documentation helps users understand and utilize technology efficiently. ISO-IEC 19777-2:2017 aims to provide a standardized approach to ensure that software documentation meets high-quality standards.

Key Highlights of ISO-IEC 19777-2:2017

ISO-IEC 19777-2:2017 emphasizes the importance of clear and concise language, logical organization, and visual aids. It encourages writers to use plain and simple language, avoiding jargon and acronyms as much as possible. Furthermore, the standard suggests using headings, subheadings, and bullet points to organize information effectively.

The standard also emphasizes the need for consistency in terminology and style throughout the documentation. It recommends the use of defined templates, style guides, and glossaries to maintain uniformity.

Benefits of Implementing ISO-IEC 19777-2:2017

Implementing ISO-IEC 19777-2:2017 can bring several benefits to organizations involved in software development and technical writing. Consistently applying this standard ensures that software documentation is user-friendly and accessible, reducing customer support queries and improving user satisfaction. Clear and concise documentation also enhances the company's reputation for quality and professionalism.

By following ISO-IEC 19777-2:2017 guidelines, organizations can streamline their document creation process, facilitating collaboration between technical writers, designers, and developers. The standard promotes user-focused documentation that helps users find information quickly and easily, enhancing the overall user experience.