What is BS EN ISO 24508:2012?

BS EN ISO 24508:2012 is a technical standard that addresses the requirements for the quality management system of organizations involved in delivering services. Specifically, it focuses on helping organizations manage workstations and terms related to print and document operations.

The Scope of BS EN ISO 24508:2012

This standard applies to organizations ranging from small businesses to large corporations that provide print and document services. It includes activities such as digital printing, commercial printing, photocopying, bindery services, and more.

BS EN ISO 24508:2012 covers aspects related to customer satisfaction, service delivery, process control, and continual improvement. It helps organizations ensure their services meet customer expectations, are delivered efficiently, and are continuously enhanced.

Key Features and Benefits

BS EN ISO 24508:2012 establishes a framework for managing the quality of services related to printing and document operations. By implementing this standard, organizations can achieve several benefits:

Improved customer satisfaction: By meeting customer requirements and expectations consistently, organizations can enhance customer satisfaction levels.

Enhanced operational efficiency: By defining and following standardized processes, organizations can minimize errors, reduce waste, and streamline operations.

Effective risk management: The standard helps organizations identify potential risks and implement appropriate controls to mitigate them.

Continuous improvement: BS EN ISO 24508:2012 promotes a culture of continual improvement, encouraging organizations to identify areas for enhancement and take necessary actions.

Implementing BS EN ISO 24508:2012

Implementation of BS EN ISO 24508:2012 involves several steps:

Understanding the standard: Organizations need to familiarize themselves with the requirements and guidelines stated in the standard.

Gap analysis: Organizations should assess their current practices against the standard's requirements to identify areas that need improvement.

Developing a management system: A well-documented management system needs to be established to fulfill the standard's requirements.

Training and awareness: Employees need to be trained and made aware of the processes and procedures defined in the management system.

Internal audits: Regular internal audits should be conducted to verify the implementation and effectiveness of the management system.

Certification: Organizations may opt for certification by an accredited third party to demonstrate their conformity to the standard.