What is ISO-IEC TR 20000-1:2017?

ISO-IEC TR 20000-1:2017 is a technical standard that provides guidelines for the implementation and management of IT service management systems (ITSMS). It is part of a series of standards developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) to help organizations improve their IT service delivery and support.

The Purpose of ISO-IEC TR 20000-1:2017

The main purpose of ISO-IEC TR 20000-1:2017 is to provide organizations with guidance on establishing, implementing, maintaining, and continually improving an ITSMS. This includes defining the scope of the IT services, identifying key processes and procedures, and ensuring the appropriate resources are allocated for effective service management.

The Benefits of Implementing ISO-IEC TR 20000-1:2017

There are several benefits to implementing ISO-IEC TR 20000-1:2017. Firstly, it helps organizations align their IT services with the needs of the business and ensures that service levels are defined and met. This leads to improved customer satisfaction and increased confidence in the organization's ability to deliver quality IT services.

Secondly, the standard promotes a proactive approach to problem-solving and risk management. By identifying potential risks and areas for improvement, organizations can take preventative actions to minimize disruption and improve overall efficiency.

Lastly, ISO-IEC TR 20000-1:2017 provides a framework for continuous improvement. Through regular monitoring, measurement, and evaluation of the ITSMS, organizations can identify trends, make data-driven decisions, and implement changes to optimize service delivery and support.

Conclusion

In conclusion, ISO-IEC TR 20000-1:2017 is a valuable standard for organizations looking to enhance their IT service management capabilities. By implementing the guidelines outlined in the standard, organizations can improve customer satisfaction, minimize risks, and drive continuous improvement in their IT service delivery and support.